Terms And Services
TERMS AND CONDITIONS
1. Introduction
1.1 These Terms apply to the use of our Website or the purchase of Products offered through our Website.
1.2 Defined terms and interpretations for these Terms are set out in Section 27.
2. Acceptance
2.1 You represent and warrant that: (a) you are a natural person and at least 18 years old; (b) you are legally capable of entering into a binding contract with us; and (c) you are not prohibited by any applicable law or contract from entering into a binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to agree to these Terms.
2.3 You represent and warrant that you have not: (a) been convicted of a computer- or internet-related crime; and (b) previously been refused Products or access to the Website.
2.4 We reserve the right to refuse you access to our Website if we deem such refusal necessary or appropriate.
2.5 Placing an order means: (a) your confirmation that you have carefully and fully read these Terms; (b) your offer to purchase the Order strictly in accordance with these Terms; (c) your agreement that any order confirmation is issued solely on the basis of these Terms; and (d) your agreement to be bound by these Terms.
2.6 If you do not agree to these Terms, you must not use the Website or purchase any Products.
2.7 You must explicitly agree to these Terms in order to: (a) provide information on or through our Website; or (b) purchase a Product.
2.8 By visiting our Website, purchasing Products, or agreeing to these Terms: (a) you also agree to our Privacy Policy; and (b) you agree to comply with our Acceptable Use Policy (see Section 12).
2.9 We recommend that you print a copy of these Terms for future reference.
2.10 If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.
3. Personal Use
You acknowledge that you will use the Website solely to purchase Products for your own personal, non-commercial use, as a principal and not as an agent or on behalf of another person.
4. Price
4.1 Prices for Products on our Website include delivery costs but exclude any duties, taxes, levies, fees, or similar governmental charges (“duty unpaid and untaxed”).
4.2 All customs duties, taxes, fees, and declarations for importing Products to the delivery address are your responsibility and are not included in the Product price. Products are shipped from outside the EU (China). Import duties or VAT are not paid by Velora and remain the buyer’s responsibility. The buyer acts as the “importer of record” and must comply with all import laws and regulations.
4.3 We make every effort to ensure that all Product descriptions and prices are accurate. If a pricing error occurs, we will inform you and give you the option to reconfirm or cancel your order. If we cannot contact you, the order will be cancelled and refunded in full.
4.4 We are not obliged to fulfill an order if the price listed on the Website is incorrect, even after an order confirmation has been sent.
4.5 Prices may change from time to time but will not affect orders for which an Order Confirmation has already been issued.
5. Placing an Order
5.1 All orders are subject to stock availability. If Products are unavailable, we will notify you and refund any payments made.
5.2 A contract is formed only when we send you an Order Confirmation and only for the Products listed therein.
5.3 Orders containing multiple Products may be delivered in separate shipments.
5.4 We reserve the right to remove or modify Products or Website content at any time without liability.
5.5 We reserve the right to reject or cancel any order at any time, even after confirmation.
5.6 If we cancel your order after payment, we will refund the full amount.
6. Payment
6.1 Payments may be made via the payment providers listed on our Website.
6.2 Orders may be paid in whole or in part using promotional vouchers provided by Velora.
6.3 We may use third-party payment processors and may share your information with them as necessary.
6.4 Velora is not responsible for failed payments or issues caused by payment providers.
6.5 You are responsible for providing accurate payment information and confirming that sufficient funds are available.
6.6 We are not liable for unauthorized use of payment cards, even if reported stolen.
6.7 You may not initiate chargebacks or payment reversals.
6.8 You agree to fully indemnify us against any chargebacks and related costs.
7. Delivery
7.1 We aim to deliver orders to the address provided.
7.2 Estimated delivery dates are provided at checkout.
7.3 Delays do not entitle you to compensation where legally permitted.
7.4 Delivery may not be available in all locations.
7.5 Risk passes to you upon delivery.
7.6 If delivery fails due to your actions, additional costs may apply.
7.7 Shipping typically occurs within 2–120 days after payment. Standard delivery is 20–30 business days, up to 16 weeks in exceptional cases.
7.8 Import duties and taxes remain your responsibility.
8. Order Cancellation or Modification
8.1 Orders may be cancelled or modified by contacting us via email.
8.2 Orders already shipped cannot be cancelled.
8.3 Due to automated processing, cancellations are only possible within 24 hours of ordering.
9. Defective Products
9.1 Products are standard items and not custom-made.
9.2 Product descriptions are provided “as is.”
9.3 Images may differ slightly from the actual Product.
9.4 Defective Products must be reported by email with photographic evidence.
9.5 Returns are subject to Section 10.
9.6 We will inspect returned Products and notify you of the outcome.
9.7 Remedies are limited to replacement or refund, at our discretion.
10. Returns and Refunds
10.1 Our Return Policy forms part of these Terms.
10.2 You have 30 days to withdraw from your purchase.
10.3 Return shipping costs are borne by the customer.
10.4 Refunds are issued only after receipt and inspection of the returned Product.
10.5 Products must be unused, in original packaging, and with intact labels.
10.6 Approved refunds will be issued to the original payment method.
11. Vouchers
11.1 Promotional vouchers may be used on the Website.
11.2 Only one voucher may be used per order.
11.3 Vouchers have no cash value and do not accrue interest.
12. Acceptable Use
12.1 You must not misuse the Website, engage in illegal activities, distribute malware, scrape data, or infringe intellectual property rights.
12.2 You are liable for all damages resulting from prohibited use.
13. Website Links
13.1 Links to third-party websites are provided for information only.
13.2 We are not responsible for third-party content.
13.3 Linking to our Website requires fair and lawful use.
14. Intellectual Property
14.1 All Website content is protected by intellectual property laws.
14.2 You may use the Website for personal, non-commercial purposes only.
15. Privacy Policy
15.1 Our Privacy Policy forms part of these Terms.
15.2 We use cookies in accordance with our Privacy Policy.
16. Viruses
16.1 We do not guarantee that the Website is virus-free.
16.2 You are responsible for protecting your devices.
17. Liability
17.1 Our liability is limited to the maximum extent permitted by law.
17.2 We are not liable for indirect or consequential losses.
17.3 Liability is capped at the higher of $1,000 or five times the price paid.
18. Indemnification
You agree to indemnify Velora against all claims arising from your breach of these Terms.
19. Force Majeure
We are not liable for delays caused by events beyond our control.
20. Changes to Terms
We may update these Terms from time to time.
21. Breach
We may suspend or terminate access if you breach these Terms.
22. Termination
You may stop using the Website at any time. We may suspend or terminate access at our discretion.
23. Consequences of Termination
Certain provisions survive termination, including