Return Policy with Return Form

RETURN POLICY – VELORA

1. Cancellation and Exchange

1.1 Once an order has been placed through our website, you may cancel or modify it by sending us an email (support@velora.com).

1.2 Once an order has been packaged, it can no longer be cancelled or modified. In this case, the order must be returned to us in accordance with section 2 below.
As our products are shipped from Asia, longer transit times may occur over which we have no control. If the goods are already in transit, cancellation is no longer possible. Please wait until you receive the goods and then return them to us. You may, of course, notify us of your cancellation in advance.
To ensure the fastest possible return process, we kindly ask you to send us a shipping confirmation. An early refund is only possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

1.3 As we operate with a fully automated system, orders are activated immediately after processing. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery. A refund before receiving the goods is only possible within 15 minutes after placing the order.

2. Returns and Refunds

2.1 This Return Policy forms part of the Terms and Conditions under which you may access and use our website.

2.2 If you are not completely satisfied with your order, you may send us an email stating which product you wish to return and return the product to us.
The withdrawal period is 30 days from the day on which you or a third party designated by you (other than the carrier) has received the last product.

2.3 Return shipments and return costs are the responsibility of the customer.

2.4 The customer is only entitled to a refund once the product has been received by us. All returned products will be inspected upon arrival.

2.5 You must ensure that the product is returned in the same condition as received and is properly packaged.
The product must be unused, the labels must not be tampered with, and the product must be in its original packaging.
If a product is returned in an unsuitable or damaged condition, we reserve the right to refuse the return.

2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days after receipt and approval of the returned product.

2.7 If we are satisfied with the condition of the returned product, you will receive an email confirming approval of your return. Once approved, the refund will be processed shortly to the original payment method used for the order. No storage fees apply.

2.8 The cancellation is completed once we have physically received the returned goods.

2.9 As our products are shipped from Asia, longer transit times may occur beyond our control. If the goods are already in transit, cancellation is no longer possible. Please wait until you receive the goods and then return them to us. You may notify us of your cancellation in advance.
To ensure the fastest possible return, please send us a shipping confirmation. An early refund is only possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

3. Steps for Cancellation / Return

  1. Request a return form from our support team and send it back to us completed, signed, and scanned.

  2. Return the goods to us.

Please use only a return shipping method with a tracking number, so we can correctly identify your return. This allows us to link the returned goods to the correct order and guarantees a faster refund process. Once the return shipment is received, we will be notified and the refund can be processed.